Air India has launched ‘Venture Abhinandan,’ which goals to offer Air India purchasers with a customized and hassle-free on-ground expertise at 16 airports, together with Pune.
Air India has deployed specifically educated Service Assurance Officers at these airports as a part of the mission, who will present on-ground help to Air India friends who require it – at check-in areas or lounges, close to boarding gates, throughout transit, or on the arrival corridor.
Ahmedabad, Bengaluru, Calicut, Chennai, Delhi, Goa, Guwahati, Hyderabad, Kochi, Kolkata, Lucknow, Mumbai, Nagpur, Pune, Varanasi, and Vishakhapatnam are among the many airports.
Service Assurance Officers at Air India airports are educated to sense passenger issues and can be stationed at vital touchpoints to proactively interact with passengers, give assist, and repair any difficulties. They’re additionally educated to take care of unanticipated conditions comparable to lacking flights, delayed baggage supply, and airport misconnections, amongst different issues.
“Airport experiences might be daunting for a lot of air vacationers, no matter how continuously one travels,” stated Rajesh Dogra, Chief Buyer Expertise & Floor Dealing with Officer at Air India.
‘Venture Abhinandan’ is our trustworthy endeavor to simplify the airport expertise for our passengers and make a considerable affect of their complete journey expertise, in addition to to make them really feel relaxed and welcomed after they fly with us.”
“Flying is a superb expertise, and we wish our friends to have the perfect time doable.” In our efforts to transform Air India right into a genuinely world-class airline, we’re regularly assessing modern strategies to enhance that have. “The ‘Venture Abhinandan’ service is a step in the correct path,” he defined.
Air India’s Service Assurance Officers at airports will assist any Air India passenger who wants airport help, no matter cabin class.
The Service Assurance Officers work with the opposite Air India and floor dealing with company personnel on the airports. Over 100 Service Assurance Officers have already been employed and deployed throughout airports by Air India.
